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- Written by Jb Barrios
- Category: Tech
- Last Updated: 22 October 2012
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1. Be concise and to the point.
Do not make an e-mail longer than it needs to be. Remember that reading an e-mail is harder than reading printed communications and a long e-mail can be very discouraging to read.
2. Answer all questions, and pre-empt further questions.
An email reply must answer all questions, and pre-empt further questions – If you do not answer all the questions in the original email, you will receive further e-mails regarding the unanswered questions, which will not only waste your time and your customer’s time but also cause considerable frustration. Moreover, if you are able to pre-empt relevant questions, your customer will be grateful and impressed with your efficient and thoughtful customer service. Imagine for instance that a customer sends you an email asking which credit cards you accept. Instead of just listing the credit card types, you can guess that their next question will be about how they can order, so you also include some order information and a URL to your order page. Customers will definitely appreciate this.
- Details
- Written by Jb Barrios
- Category: Tech
- Last Updated: 01 November 2012
- Hits: 2697
When asked about a bus schedule, you wonder if it is 16 or 32 bits.
When you are counting objects, you go "0,1,2,3,4,5,6,7,8,9,A,B,C,D...".
When you dream in 256 pallettes of 256 colors.
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